Refund Policy

Haivis provides digital AI services and usage-based credits. Credits that have already been consumed for AI generation or related operations are generally not refundable, unless required by law or unless the charge resulted from a verified technical or billing error.

Users may request a refund review for a recent subscription payment within 7 days of purchase or renewal if the subscription benefits have not been materially used. Approved refunds may cancel or reduce access to paid benefits.

Unused credit packs may be eligible for refund review within 7 days of purchase. Partially used credit packs are generally not refundable, except where required by law or where we confirm a payment or fulfillment error.

If you believe you were charged more than once, did not receive purchased credits, or experienced a payment-related technical issue, contact us with your account email, order information, charge date, and payment provider receipt.

Email [email protected] with the subject "Refund Request" and include your account email, order number, payment receipt, and a short explanation. We will review requests based on usage, payment records, applicable law, and payment provider requirements.