Refund Policy

This Policy covers subscriptions, one-time credit packs, and other digital AI Services offered through Haivis checkout pages. Eligibility depends on the product type, usage, payment channel, order status, and applicable law.

Unless required by law or caused by a verified billing, technical, or fulfillment error, digital Services that have been used and credits that have been consumed are generally non-refundable.

In general, you may submit a refund request for review within 7 calendar days after purchase or renewal. A request is not automatically approved; we review the order, usage, payment status, and stated reason.

If local law provides a different consumer withdrawal, refund, or digital-content rule, that law applies. Fraud, abuse, Terms violations, or repeated bad-faith requests may be denied and may trigger account-protection measures.

A subscription request submitted within 7 calendar days may be reviewed when the subscription benefits have not been materially used. Orders with consumed generation capacity, paid operations, or substantial use generally do not qualify.

An approved refund may immediately cancel, downgrade, or prorate the associated subscription benefits. Cancelling auto-renewal prevents future charges but is not itself a refund of the current order.

Unused credit packs may be reviewed within 7 calendar days after purchase. Credits consumed, reserved, redeemed, or assigned to generation tasks are excluded from the refundable amount and may affect eligibility.

Partially used credit packs are generally non-refundable, except where required by law or where we confirm a payment, credit-delivery, or duplicate-charge error.

Contact us promptly if the same order was charged more than once, a successful payment did not deliver credits or benefits, the amount differs from checkout, or a refund encountered a technical problem.

We will check the order number, account email, payment time, amount, currency, provider transaction ID, error evidence, and relevant logs. After confirmation, we may deliver missing benefits, correct the order, or refund the original payment channel.

For payments made through Stripe, Alipay, or another channel shown at checkout, refunds generally return to the same channel. Posting time depends on the payment provider, bank, and settlement process; Haivis cannot guarantee a specific arrival date.

If a third-party platform completed the order or requires disputes and refunds to be opened on its platform, you must follow that platform’s procedure as well. We can provide order and payment-confirmation details when appropriate.

Email [email protected] with the subject “Refund Request” and include your account email, order number, payment channel, charge time, amount and currency, reason, and relevant receipt or screenshot.

Do not send full card numbers, payment passwords, or one-time codes by email. For account protection, we may ask you to provide additional information from a verified address.

We usually confirm receipt of complete materials within 3 business days and aim to provide a decision within 7 business days. Complex orders, holidays, provider investigations, or legal requirements may extend the timeline.

Do not submit duplicate requests or inconsistent payment disputes during review; doing so may delay the process.

Approved refunds are processed for the confirmed amount through the original payment method. If only a partial refund is available, we will explain the calculation based on used benefits, taxes, provider restrictions, or other applicable factors. Refunded credits, subscriptions, or promotions may be revoked.

This Policy does not limit statutory consumer protections, unauthorized-transaction rights, or remedies provided by a payment institution. We may suspend accounts and preserve our rights against clear fraud, promotion abuse, malicious chargebacks, Terms violations, or repeated abusive requests.