Privacy Policy

This Policy applies to the Haivis website, image generation and editing workspace, account features, checkout pages, and Services that link to this Policy. Haivis is operated by the Haivex team; any specific notice shown on an order or service page also applies to that activity.

Third-party websites, model providers, payment platforms, and social networks have their own privacy rules. Review those policies when you sign in, pay, or follow a link to a third-party service.

Account information may include your email address, display name, authentication method, account identifier, language preference, subscription status, credit balance, and support correspondence.

Creative content may include prompts, reference images, uploaded files, project names, canvas data, generated outputs, edit history, image lineage, and feedback that you submit.

Payment and order information is processed by third-party payment providers. We may receive order and product identifiers, amount, currency, payment or refund status, provider transaction identifiers, and notification records, but we do not store full card numbers or payment passwords.

We also collect information you choose to provide in emails, surveys, promotions, bug reports, complaints, and support requests.

When you access the Services, we may record your IP address, browser and operating system, device model, screen size, time zone, language, network type, access time, referring page, click path, error logs, and interaction data.

We may infer a general country or region from an IP address for language and regional settings, unusual-login detection, abuse prevention, legal compliance, and service reliability. We do not use this alone to determine your precise home address.

Cookies, local storage, and similar technologies help maintain sessions, remember language and preferences, protect accounts, measure performance, and improve the experience. You can manage or delete cookies in your browser, although some features may stop working.

• Provide, maintain, and secure account, generation, editing, canvas, project-history, and support features.
• Process subscriptions, credit purchases, refunds, reconciliation, invoices, payment notifications, and account entitlements.
• Troubleshoot failures, measure performance, improve the product, develop features, and prevent fraud, abuse, scraping, and malicious automation.
• Send service notices, security alerts, and policy updates. Marketing messages are sent on a consent basis where required by law.
• Meet tax, accounting, consumer-protection, data-security, law-enforcement, and other legal obligations.

To complete a generation, edit, recognition, upscale, or other AI operation that you request, Haivis may send necessary prompts, reference images, masks, canvas context, and task identifiers to the relevant model or infrastructure provider.

Individual models and external providers may have their own data practices. We select processors based on service configuration, contractual controls, and applicable law, and aim to send only information needed for the requested operation.

You are responsible for having the necessary rights to prompts, images, likenesses, trademarks, and reference materials. Unless a service page says otherwise, AI outputs are not guaranteed to be unique, accurate, lawful, or suitable for a particular commercial use.

We do not sell personal information. To operate the Services, we may provide necessary information to hosting and cloud infrastructure, authentication, object storage, logging and monitoring, customer-support, payment, fraud-prevention, and AI model providers.

Providers must process information on our instructions and under contractual confidentiality and security obligations. We may also transfer necessary information in a merger, financing, reorganization, asset sale, or similar corporate transaction.

We may disclose information when required by law, court order, regulator, or lawful request, or when reasonably necessary to protect users, the public, Haivex, and the security or rights of the Services.

Cloud infrastructure, payment processors, and AI providers used by Haivis may be located outside your country or region. Your information may therefore be transferred to, stored in, and processed in other jurisdictions.

For international transfers, we use contractual, technical, and organizational safeguards required by applicable law. Where additional consent or a specific transfer mechanism is required, we will use it.

We retain account, project, order, and usage records for as long as needed to provide the Services, perform contracts, process payments, resolve disputes, prevent abuse, and meet legal obligations. The period depends on the data type, purpose, and applicable law.

When information is no longer needed, we delete, anonymize, or restrict access to it. Backups, audit records, and legally required records may remain for a reasonable period. Contact [email protected] to request account or personal-information deletion.

• Request confirmation of processing and access to a copy of your personal information.
• Request correction of inaccurate, incomplete, or outdated information.
• Request deletion, restriction, or portability where provided by applicable law.
• Withdraw consent for consent-based processing; withdrawal does not affect earlier lawful processing.
• Object to direct marketing or certain legitimate-interest processing, and complain to your local data-protection authority.

We use reasonable technical and organizational measures such as access controls, encryption in transit, least-privilege access, logging, backups, and security-incident response. Internet transmission cannot be guaranteed to be completely secure; use a strong password and report suspicious activity promptly.

If a security incident may affect you, we will investigate, contain, and notify users as required by applicable law.

The Services are not directed to children under 13 or the applicable minimum age in their jurisdiction. If you are below the age of majority, use the Services only with permission and supervision from a parent or legal guardian.

If you believe a child provided personal information to us, contact [email protected]. We will verify the report and delete the information when required by law.

We may update this Policy as our Services, technology, legal requirements, or operations change. Material changes may be notified in the Services, by account email, or by another reasonable method; the effective date appears at the top of this page.

For privacy or data-processing questions, email [email protected] with “Privacy” in the subject line. We will handle requests after completing any necessary identity verification.